Great personal support is the key to your satisfaction
Our support team will always answer all your questions, whether it is your very first project or advanced feature request. Each member of our support team is Easy Project expert and will deliver to you full documentation and new bug-free features.
Meet Easy Project support team
Robert is the head of support team at Easy Project. He has been with the company since its early stages, he knows every inch of our software. Roberts daily duties include client support, as well as quality and release management. Outside work, Robert is member of Mensa Czech Republic and a skiing and mountain enthusiast.
Dominika is one of our most experience Help Desk technicians, with over 6 years experience in support position. Besides tickets processing, Dominika continuously updates our changelog and has a weekly meetings with debugging team to ensure swift bug fixing process. She prefers to spend her free time painting and playing video games.
Boris is our Help Desk Specialist with extra attention to customer satisfaction. He has experiences in various positions, including sales, but believes that he has finally found himself as a dedicated member of customer care team. His free time Boris spends being active and he loves all kinds of sports.
Vendula is a computer systems expert and works as Help Desk specialist with detailed knowledge of WBS and Gantt Chart modules. Besides resolving client requests via Help Desk, Zopim and Intercom, she also specializes on testing and ensuring that users receive a bug free software. Vendula prefers to spend her free time travelling and reading books.
Vladimir is an experienced support technician, he takes care of client tickets and chats via Zopim, Intercom and Livechat and in addition to English, can also assist you in Spanish. Besides being a devoted member of Help Desk team, Vladimir is interested in books and video games.
Guarantees of Our Support Team
8 working hours for analysis and resolution of issue
1 hour of personal consultation per month
Analysis and feedback within 5 working days
Resolved in order of severity