What is the difference between consulting and customer support?


  • Paid service
  • Primary contact during implementation
  • System configuration based on customer requirements
  • Revision and reconfiguration for existing customers
  • Client training
  • Integration/data import/data migration
  • Custom development requests – analysis, testing, internal development project coordination

Customer support:

  • Primary technical service to clients:
    • Resolving basic technical issues (L1 support)
    • Online Chat – basic technical support
    • Resolving application outages
    • Client Zone troubleshooting and access issues
    • Resolving all error messages (error 500, 403, etc.)
  • Solving "where can I find" queries or queries related to general application settings
  • Providing a reference link to available documentation for comprehensive how-to questions
  • Assisting clients reporting bugs, custom branding, and custom development request
  • Assisting in case of client's server issues (paid service if Server Support L2 engagement is required)

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