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Our support team will always answer all your questions, whether it is your very first project or advanced feature request. Each member of our support team is Easy Project expert and will deliver to you full documentation and new bug-free features.

Meet Easy Project support team

Robert is the head of support team at Easy Project. He has been with the company since its early stages, he  knows every inch of our software. Roberts daily duties include client support, as well as quality and release management. Outside work, Robert is member of Mensa Czech Republic and a skiing and mountain enthusiast. 

 

Easy Project - Robert Kovacik


Dominika is one of our most experienced Help Desk technicians, with over 6 years experience in support position. Besides tickets processing, Dominika continuously updates our changelog and has a weekly meetings with debugging team to ensure swift bug fixing process. She prefers to spend her free time painting and playing video games.

Easy Project - Dominika Petzova


Boris is our Help Desk Specialist with extra attention to customer satisfaction. He has experience in various positions, including sales, but believes that he has finally found himself as a dedicated member of customer care team. His free time Boris spends being active and he loves all kinds of sports.

Easy Project - Boris Vyparina


Vendula is a computer systems expert and works as Help Desk specialist with detailed knowledge of WBS and Gantt Chart modules. Besides resolving client requests via Help Desk, Zopim and Intercom, she also specializes on testing and ensuring that users receive a bug free software. Vendula prefers to spend her free time travelling and reading books.

Easy Project - Vendula Kreutzova


Vladimir is an experienced support technician, he takes care of client tickets and chats via Zopim, Intercom and Livechat and in addition to English, can also assist you in Spanish. Besides being a devoted member of Help Desk team, Vladimir is interested in books and video games. 

Easy Project - Vladimir Svarc

 

 

 

Guarantees of Our Support Team

 

IT Software Plusko oranzova

Troubleshooting

8 working hours for analysis and resolution of issue

IT Software Plusko tyrkys

Consulting

1 hour of personal consultation per month

IT Software Plusko seda

Bugs

Resolved in order of severity

 

Choose most suitable support level

All of our users are entitled to various information resources that ensure a quick and smooth induction into regular use of Easy Project.

Free support plan

  • Available for all free users
  • On-boarding zone (interactive user manuals)
  • Knowledge base
  • Support via email This email address is being protected from spambots. You need JavaScript enabled to view it. (response time in best effort)
  • We are commited to analyze and answer every received question in a complete and timely manner
  • Hotline for outage reports

Premium support  plans

  • Availble for Professional, Team and Business plans on cloud
  • In-app live chat
  • Hotline for user support
  • On-boarding zone (interactive user manuals)
  • Knowledge base
  • Support via email This email address is being protected from spambots. You need JavaScript enabled to view it. (reply within 1 business day)
  • Hotline for outage reports

Individual support plan

  • For Enterprise plan on cloud or Server solution
  • Terms and channels are defined individually
  • Find out more by contacting us

Contact us for quotation

Additional information

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