Ein großartiger persönlicher Kundenservice ist der Schlüssel zu Ihrer Zufriedenheit
Unser Kundenservice-Team wird immer alle Ihre Fragen beantworten, egal ob es sich um Ihr erstes Projekt, oder um Anfragen zu erweiterten Features handelt. Jedes Mitglied unseres Kundenservice-Teams ist ein Easy Project-Experte und liefert Ihnen eine vollständige Dokumentation und neue fehlerfreie Features.
Lernen Sie das Easy Project Kundenservice-Team kennen
Ing. Robert Kovacik
Head of Support
Robert is the head of support team at Easy Project. He has been with the company since its early stages, he knows every inch of our software. Robert's daily duties include client support, as well as quality and release management. Outside work, Robert is member of Mensa Czech Republic and a skiing and mountain enthusiast.
Dominika Petzová
Senior Help Desk Specialist
Dominika is one of our most experienced Help Desk technicians, with over 6 years experience in support position. Besides tickets processing, Dominika continuously updates our changelog and has a weekly meetings with debugging team to ensure swift bug fixing process. She prefers to spend her free time painting and playing video games.
Ing. Boris Vyparina
Help Desk Specialist
Boris is our Help Desk Specialist with extra attention to customer satisfaction. He has experience in various positions, including sales, but believes that he has finally found himself as a dedicated member of customer care team. His free time Boris spends being active and he loves all kinds of sports.
Vendula Kreuzová
Help Desk Specialist and Application Tester
Vendula is a computer systems expert and works as Help Desk specialist with detailed knowledge of WBS and Gantt Chart modules. Besides resolving client requests via Help Desk, Zopim and Intercom, she also specializes on testing and ensuring that users receive a bug free software. Vendula prefers to spend her free time travelling and reading books.
Vladimír Švarc
Help Desk Specialist
Vladimir is an experienced support technician, he takes care of client tickets and chats via Zopim, Intercom and Livechat and in addition to English, can also assist you in Spanish. Besides being a devoted member of Help Desk team, Vladimir is interested in books and video games.
Veronika Harrison
Help Desk Specialist
Veronika is our customer care specialist. She enjoys helping our customers to find the solutions to their issues so that they can get the most out of our applications. Before she joined our team, she was working in sales and marketing. To travel to work she uses her bike or a train. She spends her free time with her two dogs and boyfriend. She never stops working on her personal growth and she strives to learn something new every day.
Garantien unseres Kundenservice-Teams
Problemlösung
8 Stunden Arbeitszeit für die Analyse und Lösung von Problemen
Beratung
1 Stunde persönliche Beratung pro Monat
Fehler
Gelöst in der Reihenfolge der Schwierigkeitsgrade
Einfaches Onboarding & Implementierung
8 vordefinierte Benutzerrollen, einsatzbereite
Dashboards, Funktionen, Berechtigungen
und Workflow.
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