HelpDesk

Try the integrated HelpDesk solution by Easy Project for improved customer care and smoother processing. There are two basic ways of creating tickets—from e-mail or from a simplified user interface of ticketing software. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.

Enhance customer satisfaction using our help desk software. Combine seamless ticketing and customer service tools for exceptional support delivery.

Key features:

Tickets from e-mail or a simplified user interface.
Retains rich formatting and images from emails
Sorting of tickets into projects according to customer/products or any other criteria.
Automated e-mail notifications for clients during ticket processing.
Definition of SLA—time to response, time to solve, proprieties, pre-paid hours.
Reports per project or client + overall stats of ticket processing.
Customizable Help Desk statistics.
SLA reports— average first response, failed SLAs, success ratio, etc.
Ticket performance monitoring by the operator (ticket owner).
Quicker email replies from the ticket.
Help Desk users—an extension of the Help Desk software with an interface for external customers who enter and manage their requests through the Help Desk

All-in-one project platform

Combine project management, tasks, ITSM, and source code management in a single unified software.

AI-powered

Enhance productivity with secure, on-site AI that summarises, and transforms notes into actionable tasks.

Data protection

Choose on-premises deployment or utilise an ISO-certified cloud. Open-source code audits guarantee exceptional security for your intellectual property.

Reporting and data insights

Use Easy Project's real-time, flexible reporting tools to make informed decisions.

Product

Easy Project redefines your technology projects

All-in-one platform powered by Easy AI.
Combines hybrid project management, IT service management, and source code management.
Trusted by over 1,000 satisfied technology services and enterprise customers.
Simplifies the management of complex projects and ensures smooth post-delivery support.
Customizable project management software tailored to your organization's unique needs.