Statistics for HelpDesk

Get an overview of your support service performance. Help Desk Statistics are customizable — you can view performance by users and status and compare statistics for different time periods, allowing for a cross sectional analysis of performance.

Key features:

  • Performance statistics by users, ticket status, etc.
  • Statistics for different time periods
  • Line graphs, bar & pie charts
  • Export options
  • SLA performance reports broken down by ticket owners and assignees

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