Key features:
- Performance statistics by users, ticket status, etc.
- Statistics for different time periods
- Line graphs, bar & pie charts
- Export options
- SLA performance reports broken down by ticket owners and assignees
Statistics for HelpDesk
Get an overview of your support service performance. Help Desk Statistics are customizable — you can view performance by users and status and compare statistics for different time periods, allowing for a cross sectional analysis of performance.
