Complex HelpDesk Settings
Customize your Help Desk with complex settings. Create email templates for auto-replies and include corporate logos, signatures and more. You can also configure you projects for automatic ticket assignment and set specific SLAs.
Key features:
- Definition of SLAs: ordering, resending, e-mail generated
- Help Desk project set up for all tickets
- Send ticket updates to external emails
- Mail templates
- Header and footer customization
- Automatic ticket updating
- Ticket owner field keeps information about the responsible support agent for the successful final delivery of the solution
- Send a quick email to customer from template
