Complex HelpDesk Settings

Customize your Help Desk with complex settings. Create email templates for auto-replies and include corporate logos, signatures and more. You can also configure you projects for automatic ticket assignment and set specific SLAs. 

Key features:

  • Definition of SLAs: ordering, resending, e-mail generated
  • Help Desk project set up for all tickets
  • Send ticket updates to external emails
  • Mail templates
  • Header and footer customization
  • Automatic ticket updating
  • Ticket owner field keeps information about the responsible support agent for the successful final delivery of the solution
  • Send a quick email to customer from template

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