- Paid service
- Primary contact during implementation
- System configuration based on customer requirements
- Revision and reconfiguration for existing customers
- Client training
- Integration/data import/data migration
- Custom development requests – analysis, testing, internal development project coordination
- Primary technical service to clients:
- Resolving basic technical issues (L1 support)
- Online Chat – basic technical support
- Resolving application outages
- Client Zone troubleshooting and access issues
- Resolving all error messages (error 500, 403, etc.)
- Solving "where can I find" queries or queries related to general application settings
- Providing a reference link to available documentation for comprehensive how-to questions
- Assisting clients reporting bugs, custom branding, and custom development request
- Assisting in case of client's server issues (paid service if Server Support L2 engagement is required)
The server solution is designed for your own server (you host the software). By purchasing this solution you obtain installable software + the source code. The server solution includes three months of free updates. Updates are available for download in the client zone, to which you obtain access after the purchase. Further updates are paid.
Virtualization – VMware, VirtualBox
The easiest way to deploy Easy Project is in our provided virtual machines preconfigured for optimal performance. VMware and VirtualBox compatible machines are provided without extra charge. For a minor fee, we can also provide a Hyper-V machine.
Easy server requirements check
Our applications are dependent on all sorts of systems, which is quite normal – we are living in an era of integrated technology. To keep the dependencies in order, we have devised a very simple tool that checks the important components on the server. The admin just runs a simple command, which results in a neat table listing the components and their status. Such information is valuable not only for the admin, but eventually also for our support staff that can provide better instructions for a fix if the customer turns to us.
Manual and guidelines
Server environment is a diverse jungle of ridiculous proportions. To keep all parts in a perfect sync requires tons of experience and continually refreshing your knowledge about new technologies. For the most crucial configurations and components related to our applications, we have published instruction manuals and guidelines that assist admins in regular server maintenance.
These include – installation manuals, ruby updating, server configurations, useful commands or common server errors, and more.
Limitations of server solution
While we always try our very best to provide customers as much useful information and tools for smooth running of their self-hosted application, we cannot directly control their environment. That means we have no ability to perform fixes directly on the server, or we cannot look for the cause of various errors occurring on the server which leaves us only guessing when providing support.
Remote server support performed by our administrators is available as a paid service. Furthermore, the resolution time is always longer when compared to cloud solution – simply due to arrangements needed before access to client server can be provided. Which leads to next point:
Access restrictions and issues
In most instances when a customer asks for server support, they cannot provide direct access to the server, but rather a remote-controlling session via apps such as TeamViewer. It is better than having no access, but our experience show a significant decrease in flexibility and resolution time when using remote-controlling tools in comparison to direct (SSH) access – connection issues with the hosting computer, lagging, and loss of control when the customer uses the computer. It all adds up to 50% slower resolution time than with SSH access.
Demand for server admins is larger than supply that is a cold hard fact. Server support is no exception. For this simple reason, server support must be scheduled in advance, so that there is a sufficient time frame for complete resolution of the issue.
This is especially true if the only access option is via remote-controlling where the customer’s admin must be present. If the customer provided us SSH access, this problem is a bit smaller – our admin starts the repair immediately when available and doesn’t need to meet up with the customer’s admin.
Bug report verification
It not far-fetched to say that every server environment is different. With so many configuration options, you would think it is impossible to have two identical servers. This is often the reason why we cannot simulate an in-house a specific behavior described by the customer which acts as a bug.
If a service required to run our application is configured differently as our recommendation, it is not necessarily wrong, but may cause issues in the application that are hard to trace back to that configuration.
With Easy Cloud we guarantee fast service and secure storage of your data.
Data centers around the globe ensure fast performance and a high level of security.
OVH hosting in Europe & Canada
Amazon AWS in Asia & South America
Data centers all around the world
- Data stored on servers in plain format, with the possibility of local encryption of data
- Data stored exclusively on the server with strict limited access
- Non-disclosure agreement and complete data wipe down by server administrators
In case of any issues, Easy Cloud has a range of recovery plans that, are continuously tested and updated. Recovery plans cover the following issues:
- Server machine malfunction
- Application crash
- Data center malfunction
- Login credentials leak
Backups stored in various geographical locations to ensure their safety in case of any natural disaster or any other server problem.
Backups created every day and stored for at least three months.
- Encrypted backup transmission
- Data stored in different locations
- Backup creation process and backed up data are not accessible through server for security reasons
Both cloud and server versions of Easy Project are offered in 3 subscription plans:
- Essentials - includes all classic project management tools as Work management, Agile management, Time tracking, Portfolio management, Project controlling & reporting
- Business - includes all Essential PM tools plus Resource Management and Finances
- Platform - includes all Essential and Business PM tools plus CRM and Help Desk
Each subscription plan has a different feature set and different price per user/month..
The Easy Project Free plan and is limited to:
- 1 User
- 5 Projects
- 2GB of storage
Below you can see a comparison of the basic features of Easy Project and other popular project management solutions.
|Earned Value Management|
The "Iron Triangle" of project management lies in the core of Easy Project. Project Scope is managed through WBS, Schedules are done in Gantt and Resources are managed through the Resource Master Plan. Project Performance can be assessed in Earned Value S-curves, Risk in RBS and daily work in Kanban boards. Easy Project has modules for a Help Desk, Finances, and CRM. DevOps and Business Intelligence are coming soon.
Single projects, project portfolios, programs, agile teams, strategic projects, product development, innovation, small or big teams, a whole company, DevOps, IT projects, relationships with clients, project finances, and more.
Easy Project is designed for project managers, portfolio managers, c-level managers, business owners and freelancers to easily manage projects & teams, using the best PM practices with support from PM professionals and the community and with on-going project management education.
Yes, professional business implementation is available for Professional, Team, Business and Enterprise plans. It is conducted by certified and experienced project managers. Meet our implementation team here. They are ready to help you.
The server solution is designed for your own server (you host the software). By purchasing this solution you obtain installable software + the source code.
Cloud solution is hosted on servers of Easy Software Ltd. in various locations. US clients are hosted on Amazon Cloud in Oregon. By purchasing this solution, you obtain the right to use the software in the cloud for a defined period of time. Easy Project in Cloud includes:
- Easy Project + selected modules & plugins
- Service includes software updates your Easy Project is always up to date
- Daily backups, storing 14 backups
- SSL protection
- 1 hour recovery guarantee in case of failure